Return Policy

Returns

Your complete satisfaction is our goal.

Items purchased on mikihouse.co.uk may be returned in accordance with the conditions below.

Return Period

  • Full-priced items: A Return Request must be submitted within 30 days of the delivery date under our extended returns policy.
  • Sale and clearance items purchased online: You must notify us of your decision to return the item within 14 days after the day you receive the goods (or the last item in the order, where applicable). After notifying us, the goods must be returned within a further 14 days.

Items returned under our extended 30-day returns policy must be unwashed, unworn and in their original condition, with original tags attached where applicable.

These conditions do not limit your statutory right to examine goods purchased online to the extent reasonably necessary to establish their nature, characteristics and functioning.

Items That Cannot Be Returned

Certain goods that are sealed for health protection or hygiene reasons cannot be returned once the hygiene seal or sealed packaging has been opened. This may include certain underwear and other hygiene-sensitive items supplied in sealed packaging.

This restriction does not apply where an item is faulty, damaged, incorrect or not as described.

Return Conditions

  • Please provide your Order Number or other proof of purchase when requesting a return.
  • Items must be returned within the applicable return period stated above.
  • For returns under our extended 30-day returns policy, items must be unwashed, unworn and in their original condition, with original tags attached where applicable.
  • Where permitted by law, we may reduce a refund if the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.
  • Customers are responsible for return shipping costs for change-of-mind returns.
  • If an item is faulty, damaged, incorrect or not as described, please contact Customer Service before returning it. We will cover or reimburse reasonable return shipping costs where applicable.
  • For customer-arranged returns, we recommend using a trackable shipping method. MIKI HOUSE U.K. Ltd. cannot be responsible for items lost or damaged in transit before they reach us, except where otherwise required by law.

How to Return

  1. Please send an email with the following information:
    • Order Number or other proof of purchase
    • Full Name
    • Email address used for purchase
    • Item(s) you wish to return
    • Reason for return (optional)
  2. You will receive a confirmation email. Please follow the return instructions provided.
  3. Please write your Order Number near the shipping address on the carton where possible so that we can identify and process your return promptly.
  4. For customer-paid returns, please use a trackable shipping method (e.g. DPD or Royal Mail) and send the parcel to:

    Harrods
    (MIKI HOUSE U.K. LTD, 4th floor)
    87-135 Brompton Rd,
    London SW1X 7XL

Sale and Clearance Items Purchased Online

Sale and clearance items purchased on mikihouse.co.uk are not eligible for our extended 30-day returns policy.

For eligible sale and clearance items purchased online, you may exercise your statutory cancellation right by notifying us within 14 days after the day you receive the goods. After notifying us, the goods must be returned within a further 14 days.

You do not need to provide a reason for exercising your statutory cancellation right.

Certain goods may be excluded from the statutory right to cancel, including goods sealed for health protection or hygiene reasons once they have been unsealed.

In-Store Purchases

This online Returns Policy, including the 14-day cancellation period for eligible sale and clearance items, applies only to purchases made on mikihouse.co.uk.

Items purchased at the MIKI HOUSE counter in Harrods are subject to the return policy applicable to in-store purchases. Please contact Harrods directly for further information.

Order Cancellation Before Dispatch

If you wish to cancel or change an order before it has been dispatched, please contact us as soon as possible after placing your order.

Our automated processes fulfil orders quickly, so we cannot guarantee that an order can be cancelled or changed before dispatch.

How to Cancel Before Dispatch

  1. Send an email including:
    • Order Number
    • Full Name
    • Email address
    • Phone number
  2. You will receive a cancellation confirmation email if we are able to cancel your order before dispatch. If you do not receive a confirmation, please check your junk folder or contact Customer Service.

Your right to cancel an eligible online purchase after delivery is separate from our pre-dispatch cancellation process and is not affected if we are unable to stop an order before dispatch.

Nothing in this Returns Policy affects your statutory rights.