Refund Policy

Returns

  • Your complete satisfaction is our goal.

    Merchandise purchased on mikihouse.co.uk may be returned if defective, or unwashed and unworn with original tags within 30 days of delivery date.
    Return Request must be sent before you ship the item for return.
    Fortune bags are not returnable. Baby bodysuit, baby mittens, baby hat, baby booties, bib, gauze towel, mask, underwear and socks cannot be returned unless they are defective.

Return Policy

    • Full-priced merchandise may be returned for refund if the item is defective, or unwashed and unworn with original tags.
    • Return Request must be submitted within 30 days of delivery date. Sale or clearance merchandise cannot be returned for refund.
    • Fortune bags, e-gift card and clearance items cannot be returned or exchanged.
    • We will not accept any returns without Your Order Number. Returns without Your Order Number may result in no refund.
    • Refund will be credited in the original payment form. Please allow us 7-10 business days upon receipt of returned merchandise at warehouse.
    • Shipping & Handling charge of original purchase order will not be refunded.
    • Shipping cost for return is at your expense.
    • MIKI HOUSE U.K. Ltd. is not responsible for the lost or damaged items during shipping back to the warehouse.
    • We accept returns of the items that are purchased on mikihouse.co.uk only.
    • Merchandise purchased from our stores or any other retailers is not returnable in this method. Please contact the store you originally purchased from.

How to return

  • Step 1

    Please send an email, which describes Order Number, Full Name, Email address you used for purchase, Return Items, and reason for return to here.

  • Step 2

    You will receive a confirmation email. Follow the instruction for return procedure.

  • Step 3

    On the shipping carton, write down Your Order Number near the shipping address. We cannot accept any return for refund without Your Order Number.

  • Step 4

    Ship by trackable method such as DPD and Royal Mail at your expense to the following address:
    Harrods

    (MIKI HOUSE U.K. LTD, 4th floor)

    87-135 Brompton Rd,

    London

    SW1X 7XL

Cancellation

  • Follow the instructions below immediately after placing your order, and we'll do everything we can to accommodate your request. Our automated processes fill orders quickly, so the time window for cancellations is very short.

How to cancel

  • Step 1

    Send an email to here Include:

    (1) order number, (2) full name, (3) email address, (4) phone number.

    All the information must match the billing information of your order.

  • Step 2

    Receive the cancellation confirmation email from here. If you do not receive a confirmation, please check your junk box or contact the customer service.